Privacy Policy | Store It Valet Storage

We value your interest in Store It Valet Storage; we respect and share your concern about privacy. So that you understand our policies and your options, we have prepared this policy to explain what information we gather about you when you visit our website and related platforms, how we use it, and the safeguards we have in place to protect it. This policy may be updated from time to time, so check periodically for changes.

Information Collected by Store It Valet Storage

General Information

We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your self-storage unit rental preferences. You can choose not to provide information to us, but in general most of the information we request is required in order for you to reserve a storage unit, sign up for a discount, participate in a survey or contest, ask us a question, or initiate other transactions on our website.

Proxy Information

When you make a reservation for someone else through this website, we will request personal information and storage unit rental preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and rental preferences, as any access to view or change their information will be available only through your account.

Information from Other Sources

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners, and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

Automatic Information

We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as units viewed and buttons clicked. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.

Cookies and Other Web Technologies

Cookies are small data text files and can be stored on your computer's hard drive (if your web browser permits). This website uses cookies to help us recognize your browser as a previous visitor, to help us customize content based on what you click or access, and to measure and research the effectiveness of our features and offerings. If you refuse to accept cookies, you may not be able to access many of the tools offered on our website.

Call Recording

We have established proper procedures to protect the privacy of all callers and call recipients in connection with call recording services, and otherwise fully comply with all applicable laws, regulations, and governmental or self-regulatory guidelines. We create a digital audio recording of incoming telephone calls which may then be played, replayed, transcribed, monitored, analyzed, and archived by employees, contractors, officers, agents, authorized representatives, or other trusted third parties of Store It Valet Storage.

We Protect Your Information

We want you to feel confident about using this website to reserve storage units, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. Only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. We use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Underage Restrictions

This is a general audience website and does not offer services directed to children. Should we receive a request from a child whom we know to be under 13, we will use any personal information provided by the child for the sole purpose of responding once directly to that child's request and then will delete the personal information.

How Information May Be Used or Shared

We use sensitive billing information for the purpose of completing the storage reservations you make at our facilities. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide booking confirmations and updates; to manage your account; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers; to resolve disputes or troubleshoot problems; and to prevent potentially prohibited or illegal activities.

This website may share your information with trusted third-party vendors who provide services on our behalf, business partners with whom we may jointly offer products or services, and as required by law. We do not sell your personal information to third parties for their own marketing purposes.

Reviews, Comments, and Other Submissions

By submitting content to this website by electronic mail, postings, or otherwise — including any reviews, photographs, questions, comments, suggestions, or ideas — you grant Store It Valet Storage and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, translate, distribute, publish, and create derivative works from such submissions throughout the world in any media. You are fully responsible for the content of your submissions.